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Frequently Asked Questions (FAQs)
What is BSM Connection?
BSM Connection is the leading online business management and educational resource in ophthalmology.
Please contact BSM Customer Support to schedule your free demo.
Is BSM Connection a product of BSM Consulting?
BSM Connection is a membership-based program developed by BSM Consulting.
What is included in my BSM Connection membership?
There are many benefits to joining the BSM Connection community. Members gain access to an extensive library of resources and tools designed specifically to help ophthalmology professionals run their businesses more effectively.
Membership benefits, which vary based on pricing level, include access to:
- A vast array of ophthalmic focused tutorials, analyzers, templates, reports, surveys, and other meaningful tools.
- Continuing education credits for employees, including JCAHPO, COE, ABO/NCLE, and CPSS. Topics include clinical, optical, business, and regulatory/compliance.
- Up-to-date information regarding industry trends, including regular webinars and a variety of pertinent and timely articles.
- Additional content such as interactive training courses for your entire staff.
For more detailed information about the different membership levels, please visit the “Member Benefits” grid at the top of this page.
What specialties do BSM Connection resources cover?
The vast array of tools and resources included in your BSM Connection membership are designed for ophthalmology practices both small and large. There is a wealth of resources for practices with ASCs, optical dispensaries, and retina services, as well.
What is the length of my membership?
Memberships are available in 6-month increments for practices and 12-month increments for individuals.
How many users are included in my membership?
Practice and multi-practice memberships include unlimited access for the entire team. Individual members gain access to the Distance Learning Center for one full year and are non-transferrable.
What is included in the Distance Learning Center?
The Distance Learning Center is a key feature of BSM Connection and is comprised of over 120 online accredited courses, including JCAHPO, ABO/NCLE, COE, and CPSS credits.
Members have access to a series of clinical, optical, and business-focused continuing education (CE) courses. This includes regulatory and compliance training such as HIPAA, OSHA, and Fraud, Waste, and Abuse.
What are your most popular distance learning courses?
Some of the most popular courses on BSM Connection include:
- A Guide to HIPAA and Patient Confidentiality
- OSHA: Bloodborne Pathogens and Hazard Communication Training for the Medical Office
- Anatomy of the Eye
- Anatomy and Physiology of the Eye
- Triaging Ocular Emergencies
What format is used to deliver the distance learning courses?
In addition to traditional text-based courses, the Distance Learning Center features more than 20 video courses, along with an extensive library of complimentary educational webinars.
How often do you add new courses to the Distance Learning Center?
Generally, we release four to six new courses per year.
What management resources are available on BSM Connection?
Practice and multi-practice memberships include access to a robust Management Resources section with a vast array of ophthalmic focused tutorials, analyzers, templates, reports, surveys, and other meaningful tools.
- Business Planning
- Marketing and Online Presence
- Financial Management
- Human Resources
- Staff Training
- Clinical Operations
- Regulatory and Compliance
- Provider Recruitment
- Retina Practice Toolkit
- Ancillary Services
What financial resources and tools are available on BSM Connection?
Practice and multi-practice memberships include access to a comprehensive Financial Management section with prebuilt templates for budgets, financial benchmarking, department dashboard reports, business policies and procedures, retina specific tools, and more. View a sample tool.
We also offer customized consulting services in the area of Financial Management. Learn more about how our experts can help.
What types of regulatory and compliance resources are available on BSM Connection?
Practice and multi-practice memberships include access to a regulatory and compliance section.
Tools and resources include:
- Compliance Calendar template
- Compliance Corner section
- Fraud, Waste, and Abuse staff training
- OSHA and HIPAA staff training
- A prototype Emergency Action Plan
- “Active Shooter: The Need for an Emergency Action Plan” and other related courses
We also offer customized consulting services in the area of Compliance. Learn more about how our experts can help.
What type of continuing education credits do you offer through BSM Connection?
BSM Connection offers accredited courses through the Distance Learning Center, including:
- 51 certified ophthalmic executive (COE) courses
- 40 Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Group A courses
- 12 American Academy of Opticianry (ABO)/National Contact Lens Examiners (NCLE) courses
- 17 general education courses
Does BSM Connection provide CPSS credits?
Yes, any distance learning course on BSM Connection can be applied to the Certified Patient Service Specialist (CPSS) certification program.
Learn more about our CPSS staff certification program.
Do certain staff members benefit from the Distance Learning Center?
All 120 BSM Connection courses are designed to provide continuing education for every area of interest or expertise. Whether employees are interested in Medicare billing basics or telephone skills training, everyone in your practice can benefit from the Distance Learning Center.
How can I use BSM Connection for staff training?
Since your entire team gains access to more than 120 courses, this allows for more efficient and effective staff training. Additionally, there are staff training and development plans to guide you in selecting courses specific to each unique job role. All of this can be done with the Manager’s Toolkit, along with monitoring the progress of each student.
How do I oversee BSM Connection as the manager?
Practice and multi-practice memberships include access to a Manager’s Toolkit for the office administrator or manager. Those with permission can oversee user accounts, assign courses, monitor progress, designate required completion dates, and run reports.
What reports does BSM Connection offer?
The Manager’s Toolkit includes several reporting options, including an individual student report card showing all course progress. There are also regulatory and compliance staff training reports to help you monitor annual completion of these important courses.
How do I login to BSM Connection?
Each user is provided with a unique username and password upon registration. When you visit the BSM Connection homepage, click “Login” in the upper-right corner to enter the site.
If you need help resetting your password, please contact BSM Customer Support.
If I manage several practices that are BSM Connection members, can I get one login?
We require a separate login for each practice membership.
I’m interested in the multi-practice pricing tier. How many practices does it take to qualify?
You must have at least three active BSM Connection memberships within your parent company to be eligible for multi-practice pricing.
Please contact BSM Customer Support for a quote.
What if I have more than one practice under my organization?
Practices that operate under a different name or brand require their own BSM Connection membership, even if they are part of your organization.
Please contact BSM Customer Support for a quote.
If I have several BSM Connection practices, can we consolidate the billing?
Yes, we can prorate your membership accounts to renew at the same time annually.
Please contact BSM Customer Support for help.